How Rolls-Royce CorporateCare Enhanced Meets The Needs Of Business Aviation

• Rolls-Royce

Operational efficiency and reliability are vital in business aviation. Rolls-Royce has developed an innovative solution to enhance the operational reliability of its aircraft engines: CorporateCare Enhanced. The service is designed to provide comprehensive support, ensuring that aircraft operators can maintain their fleet with minimal engine downtime and optimal performance.

Rolls-Royce has a Corporate Customer Council (C3) which asks for feedback on their products and services, with feedback directly from the customers themselves stating that there were some gaps in coverage, particularly between different engine types and on labor coverage. After launching in January 2019, CorporateCare Enhanced now encompasses the full powerplant for selected engines, including nacelles (BR and Pearl family), along with unlimited troubleshooting and AOG-related travel expenses.

To enhance its competitive edge, the company invested over USD 1 billion in its Global Services Network, making it one of the largest in business aviation. “CorporateCare Enhanced is the next, more encompassing version of CorporateCare”, said Lindsey Gillen, Vice-President of Sales & Marketing. As of May 2025, Rolls-Royce had just signed the 1,500th contract for its CorporateCare Enhanced program.

The Global Services Network includes Authorized Service Centres, Parts Stores, Lease Engines, and Mobile Repair Teams. There are 85 Authorized Service Centres around the globe, where fast and reliable support is provided for customers’ aircraft. The CorporateCare parts stores are based in New York, Los Angeles, Indianapolis, Savannah, Singapore, Frankfurt and several parts of the United Kingdom that support OEM’s including Bombardier, Gulfstream, Cessna, Embraer.

Furthermore, Rolls-Royce has a 24/7 Aircraft Availability Centre, based in Dahlewitz, Germany, which is where its BR and Pearl series engines are produced, with the company recently delivering its 9,000th engine. Twenty-five global customer managers support Rolls-Royce’s in-service fleet, and after the aircraft is signed up on the CorporateCare Enhanced programme, the global customer managers across the world support them locally with in service issues that could come up on its fleet. According to Asian Sky Group’s Business Jet Fleet Report YE 2024, 2,355 engines powered 1,156 business jets in the Asia-Pacific region. Of these, Rolls-Royce dominated the market share with 33.5%, accounting for 788 engines installed on 383 aircraft, making it the most popular engine OEM in the region. “Rolls-Royce has more than 2,500 aircraft enrolled in the CorporateCare program as of October 2025, with 54.0% of those being on CorporateCare Enhanced” said Gillen.

Gillen states it is Rolls-Royce’s goal that 100% of those aircraft are on CorporateCare Enhanced. As CorporateCare Enhanced is committed to guaranteed engine availability, operators are assured that they can plan their operations with confidence, knowing that their aircraft will be ready when needed.

“We haven’t had an AOG due to lack of spare parts or spare engines,” Gillen noted, which is a remarkable feat amid post-COVID supply chain challenges.

Technology plays a growing role in sustaining this reliability, with the company putting in a lot of investment into the upgraded Engine Vibration Health Monitoring Unit (EVHMU) system, which analyses 10,000 parameters per flight, enabling predictive interventions. It can look at the health of any of the engines and compare parameters across different engines, noting adjustments for regional factors including high-altitude operations and dusty conditions. This proactive stance, which gives Rolls-Royce an OEM advantage, allows it to flag issues such as vibrations – before take-off, potentially averting disruptions.

Rolls-Royce www.rolls-royce.com/enhanced