Business Aviation Market Intelligence

CorporateCare Enhanced: Keeping Business Jets Flying

Sponsored Rolls-Royce
CorporateCare Enhanced: Keeping Business Jets Flying
Rolls-Royce

Buying a business jet is not an easy task. First you have to decide what aircraft type best suits your needs, then you have to find the specific aircraft that you want. From there you need to negotiate the price, arrange to have the aircraft inspected, then deal with the dreaded legal part of agreeing to the contract. After this arduous task you then need to register the aircraft (or possibly decide which register to place your aircraft on), then work out who’s going to operate and mange the aircraft for you. And of course, arrange for the aircraft to be insured.

All of which takes a lot of time and effort. It’s also why choosing the correct aircraft broker is crucial, as they can take care of most of the steps above for you. The best brokers of course won’t turn their back’s on you as soon as the aircraft has been delivered and they have been paid, they will ensure that you fully understand how to maximize the value of your aircraft, whilst you own it, as well as when it comes time to sell it.

One of the first things that a good broker will insist is that you enroll your aircraft on an airframe / engine maintenance program.

One of the biggest, in terms of market share in the engines that they cover, is Rolls-Royce’s CorporateCare Enhanced, which covers engines on many of the world’s large and long-range jets.

CorporateCare aims to fill the gap between what’s covered by the engine’s warranty, and what’s not covered. This is especially important as the engine progresses through its life as warranties generally cover only the part that has failed, whilst CorporateCare generally covers all scheduled and unscheduled maintenance plus all labor. It also covers all erosion and corrosion which warranties typically don’t.

With its coverage it goes way beyond a typical insurance program, for just a set amount of money being charged for each hour that the engine is run. The advantages of this are two fold, first and most important is that the cover is there in the first place, but the second means that there will be no unexpected maintenance bills, as the hourly cost of the program can be built directly into the aircraft / engine hourly operating cost calculations.

With some 2,500 customers already signed up, CorporateCare covers roughly around 72% of the aircraft that have Rolls-Royce engines installed. However, in January 2019 the company introduced CorporateCare Enhanced, which covers the full powerplant and additional line maintenance items.

The company says that the most important aspect of the program is aircraft availability, and that it averaged 99.2% of averted trips last year. To do this the company has a network of more than 85 Authorized Service Centers around the world, as well as ten dedicated CorporateCare AOG stores globally, all located globally in strategic locations around the globe. This allows the company’s technicians to quickly respond to AOG situations, and, if needed, ship the required parts to fix the engine from a more local location, thus speeding up the repair.

The operation is managed from a 24/7 business aviation aircraft availability center location near Berlin, Germany, which as well as having a number of engineers, logistics spare parts and sales staff, has a dedicated duty manager, whose prime role is to get an aircraft flying again as quickly as possible.

RR been extremely successful with CorporateCare and CorporateCare Enhanced and we’ve invested significantly in our lease assets, to be able to confidently provide the industry best in service and aircraft availability,” says Andy Robinson, Rolls-Royce SVP Customers & Services, Business Aviation.

Although the majority of issues can be fixed quickly and swiftly by a highly trained engineer, there are times where an engine change is needed. Given the large number of airports business aviation customers can fly to, this can happen in very remote places, and the CorporateCare team has recently completed engine changes in the Maldives, Hawaii and Alaska. The Alaska engine change was notable as Rolls-Royce needed to charter a Lockheed C-130 Hercules to be able to ferry the spare engine, mechanics, all required tools and a mobile craneto the aircraft – they turned Masset airport into a fully equipped service station. This the company says, was all covered under CorporateCare Enhanced agreement.

With the advent of newer generation engines, Rolls-Royce has been able to build even more advanced engine health monitoring systems into its engines. The Pearl family series of engines are a good example of this, as they now have an engine vibration health monitoring unit built into them. This allows Rolls-Royce to monitor more than 10,000 engine parameters allowing the company to have algorithms that calculate if a part of the engine is slow to respond. This, the company says, is an early indication that the part might soon fail, which allows Rolls-Royce to fix the issue before it potentially becomes an AOG situation.

Whilst having engine maintenance cover is one side of the benefits of having a program like CorporateCare in place, the other side is that it also has a positive effect on the residual value of an aircraft, which is especially important when it comes time to sell it.

Having a program in place gives potential buyers comfort that the aircraft and its engines have been well looked after, and maintained to the highest standard, meaning that going forward, if they were to acquire the aircraft, then it’s less likely that there will be issues.

Overall, enrolling your aircraft engines on a care program is a vital step to protecting their value, as well as maintaining their upkeep through regular predictable payments. Afterall, an aircraft engine is a very intricate piece of equipment, and you want to be sure it’s protected should any unexpected circumstances arise.

Rolls-Royce Rolls-Royce

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